John G. Russell is an award-winning, master craftsman specializing in custom wood furniture and cabinetry. John's company, Russell Woodworks, has gained national and local attention for its creative designs and excellent customer service. With increasing publicity and a rapidly expanding client base, Russell became concerned about the growing amount of information his company needed to store and manage. He required a simple yet powerful system that would organize all his critical business information, including meeting notes, accounting information, woodworking equipment specifications and client data.
His employees also needed to access important information, but every member of the Russell Woodworks team used a different method to file information. Russell turned to CKS in the hopes of finding a logical and efficient organizational system.
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Solution:
CKS T-Docs Workshop
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CKS provided a cutting edge File and Find it Fast workshop for Russell Woodwork. The learning experience included the installation of an extremely user-friendly organizational system called COTA®. The COTA® system places all information into a simple, intuitive and easily navigated structure. Russell Woodworks has expressed a high degree of satisfaction with CKS and the COTA® system.
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Results:
Russell Woodworks reported the following benefits
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Documents stored and retrieved 50% faster |
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Entire team can locate information using one system |
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Simpler information-storage environment reduces stress |
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Improved knowledge library enhances performance and level of customer service
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